Support Operations Lead

BrightRoute

Customer Support • Australia • Hybrid • Full-time

Location

Australia

Role Type

Full-time

Posted

6/7/2026

Salary

AU$95k - AU$105k

Apply Now

About This Role

Own customer support workflows and continuous improvement programs. Help our global support team deliver fast, consistent experiences across channels.

Requirements

  • 4+ years in customer support or operations
  • Experience managing remote support teams
  • Strong process and coaching skills
  • Comfort working with internal stakeholders

Benefits

  • Australia-friendly hours with hybrid flexibility
  • Professional coaching and career growth support
  • Paid volunteer days
  • Wellness allowance

Company Snapshot

Organization

BrightRoute

Category

Customer Support

Work model

Hybrid

Location

Australia

Role type

Full-time

Apply for This Role

Submit your application and resume to be considered for this position today.

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